I wasn’t going to post this on the blog, as it has nothing to do with banking, but it’s August and no-one’s bothered what I post. It does also have some relevance as I blogged yesterday about banks being stuck with 20th century processes. That blog entry received this response from Nick Bush: a more customer-centric approach would help. Your piece shows that existing players have yet to fully adopt this.
This got me thinking about customer service.