Building upon the discussions about personalisation and virtualisation, these are important. In fact, as I’ve mentioned before, personalised, virtualised in real-time on my mobile is PFM-squared (does any of that last sentence make any sense?).
So then I was recently asked to address a conference with a mix of banks from all sectors, and to give examples of innovation in each of these different banking sectors.
The examples I picked had one common theme: social finance.