So I’m buying a house and have a conversation about the house buying process with a bank colleague.
He is adamant that this is where the branch comes into its own.
I disagreed, but accepted that it may be different in different markets, but that all markets are moving in the same direction over time.
He challenged this, so I explained that my mortgage process had involved a search online, the completion of a form online, a number of emails, paper mails and phone calls, and that was it.
In discussing the story and the process, I realised that there had been no requirement for me to physically visit an office to make an exchange in the process.
In fact, the only need for me to get off my butt and do something, was to visit the bank. Not the bank providing the mortgage, but my bank branch to make a payment.
Here’s the story.