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May 19, 2014

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Simon

Technology is seen as a silver bullet.

Taking out cost needs lead bullets. Bringing in the new CRM? That needs to be backed up by a programme of work to migrate the 20 others to this new system and dealing with the howls of pain that the new system isn't as good as the old one.

Iang

This result is typical of heavily regulated industries. It's standard competition economics.

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