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March 18, 2014


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Florian Lummert

In my view, a purely digital bank is perfectly fine for the everyday life services such as payments and transfers.

But when people have a bit more sophisticated needs or want to manage lots of money, they will want to talk to someone and get advice. That will be difficult in a purely digital world.

gogli chaipaul

beautiful and thought provoking!

Matthew Key

Really interesting article with a lot of correct assumptions about the nature of business, banking and motivations.
My own view is that those most likely to suceed over time are what I call the blended banks- those that combine the best Digital with best in branch (or other channel)experience. I call them the equivalent of the John Lewis experience.
And yes some banks on a global basis are getting there.

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