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September 13, 2013

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Tobias Thygesen

Isn't this also a case of "the curse of the London Underground": if you are early adopters and you have something that was once state of the art but now sort of works fine for all parties - and you even have some embedded infrastructure which to some extent hinders innovation, then the pressure to innovate is less. No-one would argue that the Tube today is cutting edge - but it works and it is probably quite expensive and difficult to update. If you started from scratch - as Copenhagen has actually done - you would go straight to something more open, airy, fully automated - and even with daylight reaching most metro stations... Add to that the complete success of the Dankort (our national debit card scheme) which Danes use anywhere for any amount and which they trust completely, you are perhaps not in a very innovation-friendly environment (but the Danish banks do innovate, I probably have to add... Not the least in the digitalization of processes based on the eID you mention).

Will Trout

It's a fairly crazy world where a supermarket (Coop) becomes a bank and a bank becomes a media empire (Jyske Bank, see http://www.linkedin.com/today/post/article/20130904113652-5853751-three-videos-changing-media-as-we-know-it ), but that's what's happening today in Denmark.

Beyond this blurring of traditional business lines, Jyske Bank is taking some bold steps to revamp their sales model by getting rid of tellers and charging customers (yes, customers) up to $25 US for cash and other transactions that could be performed online. One headline in the Danish press on this recent move noted that "the coffee is still free"!

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