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April 10, 2013

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M Paterson

We used this as part of customer sign up at my old bank in New Zealand, TSB Bank. Our [my]bank service let's customers sign up from their iPhone. But as regulations stated we had to see the customer 'face to face'. So as part of the sign up form we let them enter their Skype username and mobile number so we could Skype or FaceTime them to finish the process

Robert Baldock

Chris

The Nationwide Building Society piloted this in 1995!

Rob

Lynne Tait

I think the training aspect is interesting. Communicating over video is different than face to face even though that may seem a nuance. It would be a big task to train up banking staff to put their best 'face' forward on video.

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