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February 18, 2013

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Ian Sutherland

Chris, And interesting deck and as you say most of the techniques have not changed in 20 (or 30?) years.

One thing I would explicitly add, especially in light of the recent buisness unit review at Barclays, is the element of reputational risk involved in any strategy. Stakeholders interests are not just financial.

Rupert Lee-Browne

Chris, an excellent pithy piece as always. After much management theory has been spouted, good business can really be boiled down to two things: Cash and people. Get these two right and everything else follows, including an engaged team and therefore engaged customers. And before the cash/people combo is misunderstood, the money is not specifically needed to incentivise the people, we can do that very successfully without financial carrots. Engagement is about an individual's sense of involvement and is usually far removed from pay.

Chris Skinner

Ian

Funnily enough, my strategy presentation pyramid does have a fourth face that explicitly deals with risk. I left it out as it tends to be more relevant in banking than general management.

Rupert

Thanks for the reinforcement sir.

All best
Chris

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