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February 14, 2013

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Mark Sievert

Prior to reading this blog I was lamenting a recent business process change with my boss that we deemed to be “simple” but was causing chaos in multiple work groups. Must be our peers who have failed to see our brilliant idea and are not executing - can't be us! This simple but insightful overview pointed out that we whiffed on seven out of eight concepts Robin outlines. It's the basics we ignore at our own peril. Thanks for sharing. Now back to work to restart the process change with some new tools.

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