This week featured a five part series on the future of the bank branch:
I often present around the depressed state of the banking markets. Usually, it’s a political and economic overview of the banking system that shows the issues of regulatory change, customer trust and systemic risk. So I was surprised and amused...
Part Two: Do banks need branches?
We had a great debate at the Financial Services Club last night, picking up on that perennial debating point: do banks need branches? In the pro-branch corner were Anthony Thomson, Chairman of Metrobank and Ron Whatford, former Chief Experience Officer...
Part Three: Why you really need a bank branch
Part Four: Building a customer advisory bank
Reflecting on the debate about bank branches yesterday, a point did not get discussed that is actually one of the most challenging. I was given this challenge myself when, working with a client who is launching a direct bank, they...
Part Five: A truly social bank advisor is the key
This week has been fascinating with lots of discussions about branch versus no branch and financial advisor versus product seller. I was going to leave it at that, but feel one final blog post worthy of discussion and this is...
I’ve blogged about the cash machine of the future before, with BBVA coming up with the idea of side-facing screens. Very nice too. Recently I saw some other variations of the cash machine, such as the new video ATMs being...
The major general news stories of the past week include ...
NatWest has temporarily suspended a mobile phone application which allows customers to withdraw cash from cash machines without their cards.
NatWest bank has admitted that fraud is behind its decision to suspend a mobile phone application which lets customers withdraw cash without a debit card.
Barclays bank is changing the way it awards bonuses to 18,000 staff in High Street branches and call centres.
Banking giant Barclays agrees to buy ING Direct UK - The Independent
Banking giant Barclays has agreed to buy savings and mortgage business ING Direct UK in a deal that will see it add another 1.5 million customers.
American Express and Walmart Launch Bluebird - Payments News
Walmart and American Express have announced the launch of 'Bluebird', an "alternative to debit and checking accounts designed to help consumers better manage and control their everyday finances." “The financial services landscape is changing. Technological advances, regulatory changes, and evolving consumer needs are redefining payments ranging from prepaid, to checking
There were few things more sacrosanct to Bob Diamond than Barclays' return on equity
Awards: Bankers get unwanted recognition - The Independent
Champagne-swigging bankers beware – The Intruders have struck again. Two weeks after embarrassing former Treasury boss Dave Hartnett at an Oxford banquet, a video has been released showing the activists gate-crashing the Banking Awards ceremony, hosted by former BBC news anchor Peter Sissons (1).
World Payments Report 2012 - Payments News
Debit cards continue to gain global market share from credit cards, and the use of electronic and mobile payments continues to show exponential growth concludes the World Payments Report 2012 released by Capgemini, RBS, and Efma. “Debit card transactions continue to take market share from other types of payment methods
NEW YORK (Reuters) - Banks worldwide remain scarred by the 2007-2009 financial crisis and are years away from developing new business models that will produce sustainable profits, according to a new study.
Subtle shift signals 'profound change' in bank regulation - The Telegraph
In the last 10 days, a series of major policy proposals from Britain's banking regulators have slipped quietly below the radar.
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