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July 10, 2012

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Fritz Thomas Klein

The 'no problem, I'll take care of this' attitude is not just about automation and machines. It is a general attitude that has got lost in so many banks these days. But what can you expect from staff that is told all he time that it is solely a cost factor and that the work should be out-sourced or off-shored to a cheaper location? Unless top bank managers learn to recognise and appreciate again the work of their staff, attitudes will not change.

Paul Peters

Automation does not have to imply dehumanization.

http://www.albertoforchielli.com/2012/06/14/digital-juggling-between-simplicity-and-simplism/

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