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July 10, 2012

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Fritz Thomas Klein

The 'no problem, I'll take care of this' attitude is not just about automation and machines. It is a general attitude that has got lost in so many banks these days. But what can you expect from staff that is told all he time that it is solely a cost factor and that the work should be out-sourced or off-shored to a cheaper location? Unless top bank managers learn to recognise and appreciate again the work of their staff, attitudes will not change.

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