If you don't think video is the next revolution

I've blogged regularly, predicting that video connectivity will revolutionse banking.  In particular, it changes the game because face-to-face comes back as a critical differentiator, but also because I will be able to see directly into the back office, the call centre, the heart of bank operations.

Right now, banks don't take it that seriously and talk about remote advisor pilot projects in key branches using video to branch services ... and then I see this ad on TV this week:

It's already here folks!

Comments

[Ron]

I couldn't agree more...

I used to think I was digitally aware, right up until my son had an issue with his x-box. I thought I was being smart and googled the problem to arrive at a possible awnser. My Son U-tubed the same thing and got a video showing how to fix it...

Hopefully I don't need to spell out which approach was the most effective solution.