Wells Fargo: a lesson in Web 2.0

I was delighted to host Wells Fargo to a meeting at the Financial Services Club last night.

Wells gave an update on their Web 2.0 strategies, which are far and away ahead of most other banks in Europe. This was corroborated by the bankers attending, who said to me afterwards that they were stunned by just how leading edge some of Wells Fargo’s online distribution services are, compared to their own.

The bank’s view is that if you’re invited to the party and don’t attend, then people are going to trash you, so step up to the plate and start an online interactive dialgoue.

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